The park is now cash-free! This allows us to provide faster, safer, and more secure contactless transactions. You can easily convert cash to a prepaid card, which may be used at Raging Waves and elsewhere, at no charge. Cash-to-card machines are located next to the ticket windows outside the park, and next to the gift shop inside the park.
All purchases, including tickets, parking, food, retail items, and beverages, will now require the use of a card or mobile payment methods like Apple Pay, Google Pay, Visa, and MasterCard.
For the safety of our guests and to decrease time spent at bag check, only the following bags are permitted to enter Raging Waves Waterpark. Please see our Rules page for more information.
Yes! Please bring your own towels to dry off with as we do not provide them for our guests.
Yes! From time to time, Raging Waves Waterpark does offer promo codes. Customers are welcome to use them as long as there use does not violate the promotion’s terms and conditions. Orders with promo codes that violate a promotion’s terms and conditions will be canceled. Please note that some promo codes have certain residency restrictions.
In compliance with the Americans with Disabilities Act, only dogs that are individually trained to do work or perform tasks for the benefit of an individual with a physical, sensory, psychiatric, intellectual, or other mental disability are allowed in the park. Miniature horses are also allowed if they are individually trained to do work or perform tasks for the benefit of an individual with a physical, sensory, psychiatric, intellectual, or other mental disability are allowed in the park AND are housebroken, under the owner’s control, and will not compromise the legitimate safety requirements necessary for the safe operation of Raging Waves.
Unfortunately, emotional support animals are not allowed in the park. Although we can’t invite your furry friend to join us at Raging Waves, there are many options in the area for pet boarding
A lined swimsuit is required to participate in swim activities. Swim diapers are required for toddlers. T-shirts are allowed on all attractions except speed slides. Cover ups for speed slides are permitted but must be skin tight rash guards.
Water shoes are permitted in the Wave Pool, Lazy River, Crocodile Mile, Boomerang, Koala Kove, Quokka-Nut Island and Kangaroo Falls. Water shoes are not permitted on any other attractions. All policies are at the discretion of Raging Waves management.
A lined swimsuit means that it has a layer of fabric that is behind the visible print or color that you see, ensuring that the swimsuit doesn’t become see-through when wet.
We know that when visiting the waterpark you might be concerned about getting separated during the excitement of your visit. It is important that each family or group establish a meeting point for family and friends.
We recommend an area outside of the main plaza at specific times throughout the day to check up on all group members. Raging Waves does not page for lost guests but any of our team members and Guest Services is always happy to assist you in finding guests 12 and under.
Tubes are provided for free on all rides including the following attractions: The Cyclone, The Three Sisters, and Kookaburra Kreek Lazy River.
Yes we do! Cabanas overlook the Great Barrier Reef Wave Pool, Kookaburra Kreek Lazy River, Koala Kove, and Quokka-Nut Island. Only guests with wristbands will be allowed into the cabana areas, and the number given to the cabana renter is based on the maximum capacity of the cabana.
Due to the high popularity of our cabanas, be sure to make your reservations early! Cabanas reserved day of are on a first-come basis in person only. No phone reservations will be accepted.
Please note: cabana rental DOES NOT include admission to the park.
Tables, lounge chairs and chairs throughout the park are available on a “first come, first-serve basis”. We also offer private cabana rentals – for more information visit the Cabanas page under Plan My Visit.
All bags are inspected upon entrance. Unauthorized items will need to be thrown away or returned to your vehicle. Raging Waves will not hold unauthorized items for guests. All photography is limited to friends and family. Any actions deemed inappropriate are cause for immediate ejection without refund. All policies/items are at the discretion of Raging Waves management. GoPro (or other) video cameras may not be taken down rides.
Standard parking is included with the Platinum and Elite season pass. View more information about Season Pass perks here
Click here for the Park Operating Schedule https://www.ragingwaves.com/park-schedule/
For the safety and comfort of our guests, Raging Waves may not open on select days due to weather. Forecasted high temperatures for our area must generally be at least 72 degrees or warmer. We also take into account cloud cover, wind and potential precipitation on these cool days.
We typically make these decisions by 9am and we suggest you checkout our website or call 630-882-6575 for updates on questionable weather days.
Raging Waves has great birthday packages that include admission, a meal voucher, and an ice cream voucher. Learn more and book here. We do ask that you not bring wrapped gifts, balloons, birthday cakes, or decorations into the park, as they conflict with park policies. However, you are more than welcome to open gifts and enjoy cake in the parking lot.
The lifeguard training provider, Jeff Ellis & Associates (E&A) requires that staff practice Vigilance Awareness Training (VAT) as an educational tool for lifeguards. E&A has long been an innovator in the aquatic community. VAT seeks to educate, train, and prepare lifeguards for a submersion event. Through exhaustive research, the VAT training uses a mannequin to simulate a submerged victim. E&A found that with this training technique, the average detection time was 30 seconds; some detection occurred in as little as 10 seconds.
This program is unique in that it involves actually showing lifeguards what a submerged victim looks like. If you see a mannequin in or around Raging Waves, do not remove it.
Yes! All guests over 1 year of age must have a valid admission ticket or season pass to enter Raging Waves.
Children age 1 and under are FREE however, Raging Waves reserves the right to ask for proof in the event there is a clear discrepancy and reserves the right to change this policy.
We’re sorry you’re having trouble purchasing on our website! To verify that our e-ticketing system is fully operational, feel free to contact [email protected].
Please verify the following before attempting your purchase again:
We will suspend the operations of our attractions when unsafe conditions are present (as determined by Management in conjunction with our weather service). We will re-open when weather conditions in our immediate area are safe to do so (we cannot guarantee ideal weather conditions). In the event we cannot re-open our attractions within 60 minutes, guests remaining in the park will receive a complimentary ticket for a return visit to Raging Waves during the 2025 season (you will receive an email confirmation).
No refunds are issued regardless of time spent in the park or if we re-open after inclement weather has passed. There are no refunds on incidental expenses (such as Tube Rentals, Lockers, Food, Cabanas, Parking, etc.). Operating hours and attraction status are subject to change.
Raging Waves is open every day of the season, rain or shine but can close for the day based on current poor conditions and a poor forecast.
If we experience inclement weather that includes lightning (or some other extreme weather condition), the park will suspend operations until it passes. If the park closes for the day, all customers remaining in the park (except season pass holders) will receive a complimentary return ticket for a visit during the 2025 season via email. Guests MUST use the weather voucher email to reserve their future visit to the park. Exchange may be done only on the day in which the park closes. Refunds are not offered.
Yes. Because we are an outdoor park with all water attractions, there are days we might not be able to open for guest comfort or safety. Forecasted high temperatures for our area (Yorkville/Bristol, Illinois) must generally be at least 72 degrees or warmer. We also taking into account cloud cover, wind and potential precipitation on these cool days.
We typically make these decisions by 9am and we suggest you checkout our website and Facebook page, or call 630-882-6575 for updates on questionable weather days.
Guests are allowed to bring two factory-sealed unflavored water bottles into the park. Flavored, enhanced, and/or canned water including but not limited to Propel, Powerade, and Vitamin Water are not permitted.
Guests may bring one empty water bottle but it must be made of plastic or metal. You may only bring SOFT coolers into the park that are no larger than 8” X 10” x 8” (Lunch box size as seen below). Lunch box sized coolers can only contain water bottles and ice. No other outside food or beverages are permitted are the park.
If you do come to the gate with any of those items, we will ask you to please either bring them back to your vehicle or dispose of them before entering the park. We cannot hold onto unauthorized items for guests. We suggest guests who are bringing food and beverage to keep all items in a cooler in their cars and use provided picnic areas outside the park to enjoy lunch or snacks. As a courtesy to those who choose to eat lunch in the parking lot, guests may leave and re-enter the park between 11:00am and two hours before the park closes.
Additionally, grilling is not permitted on Raging Waves property.
Please contact our [email protected] to make special food arrangements at least 24 hours in advance. Due to the numerous fraudulent attempts to circumvent our policies (true example: “My child needs a 24-pack of Mountain Dew with him at all times”), we have instituted this policy to ensure that those with true medical needs can fully enjoy their time at Raging Waves.
*Ingredients for Food & Beverage items can be found in the Guest Services Office and at each dining location.
As a courtesy to those who choose to each lunch outside of the park, guests may leave and re-enter the park between 11:00am and two hours before the park closes.
The park has switched to a fully cashless system to provide a better, safer, and faster experience for our guests. Raging Waves now accepts electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay only. Cashless transactions allow our food and retail lines to move much quicker, getting you back to the fun faster! It also provides a more secure environment for our staff and eliminates the hassle of carrying wet cash or losing coins in the park.
Raging Waves is a cashless park. We accept Visa, Mastercard, Discover, and American Express cards at the entrance ticket booths, gift shop, and all food locations. Admission tickets and season passes are also available for purchase online. Guests with cash will have free access to multiple easy-to-use Cash to Card kiosks conveniently located throughout Raging Waves.
Going cashless will make transactions faster and safer, while cutting down on wait times.
Yes, the entire property is now cashless. There are multiple free-to-use kiosks throughout the property.
We have several locations throughout the park where you can convert your cash:
The kiosk works like a reverse ATM. Simply insert your cash, follow the on-screen instructions, and a prepaid card will be issued instantly with your funds loaded and ready to use.
There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash to Card Kiosk at Raging Waves. You can also call the number listed on the back of the card.
First, please be sure to take the receipt issued during your transaction at the Cash to Card Kiosk. This will list the amount of cash you deposited. Then, find the nearest associate; they will contact a supervisor to assist you. Guest Relations can help as well, they can be found near the front entrance. An associate will work with the card provider to resolve the error as quickly as possible, so you can get back to fun!
If there is a purchase that is incomplete or canceled at any of our registers, no funds are deducted from your prepaid card, as would be the same as a regular card. If you would like to double-check your funds for peace of mind, you can easily view your real-time balance at any Reverse ATM kiosk or by calling the customer service number located on the back of your card.
While the prepaid cards issued by our Reverse ATMs are not reloadable, getting a new one is quick and easy! If you need to convert more cash later in your visit, simply step up to any of our convenient kiosks to be issued a brand-new card in seconds, completely hassle-free.
The card can be used anywhere payments are made throughout Raging Waves. Outside of the park, it can be used at any location that accepts credit or debit cards.
The only piece of information the Reverse ATM will ask for is your mobile phone number. This number is simply used to link you to your new prepaid card so that the card’s customer support team can assist you if your card is ever lost, stolen, or if you need help with your balance.
Please refer to the information on the back of your card and contact the card provider customer assistance number. If the card is lost, call the number provided by the reverse ATM for customer assistance.
Cash to Card Kiosks accept cash in the form of bills only. Coins are not accepted.
No, kiosks accept paper currency only and do not accept coins.
Raging Waves guests can transfer anywhere from $1 to $500 onto a prepaid card at several kiosks located throughout the park. This transfer process is free, and the card can be used throughout the park and any outside locations where credit or debit cards are accepted.
Raging Waves will solely accept electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash; however, guests can transfer cash onto a prepaid card through a simple and safe process at several Cash to Card Kiosks located throughout Raging Waves.
For balance inquiries or card assistance, please use the kiosk or call the customer service number on the back of your card. The reverse ATM is operated by a third-party financial provider, and waterpark management is legally prohibited from accessing or assisting with funds once they are loaded.
Balances cannot be transferred between prepaid cards. If you need assistance, please call the customer service number on the card.
Some locations may allow split payments using multiple forms of payment. Please check with the cashier at the time of purchase.
Yes, guests are encouraged to keep their receipt in case there are any issues with the transaction or if assistance is needed.
If you experience an issue, please keep your receipt and visit Guest Services immediately so a team member can assist you.
By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Raging Waves will provide a faster, safer, and more guest-friendly experience. Staff will spend less time handling cash and more time serving guests, reducing our reliance on this less secure method of payment.
Because the prepaid cards are managed by an independent financial provider, Raging Waves staff cannot track your card, freeze your funds, or issue a refund directly. However, because you entered your phone number at the kiosk, your funds are linked to you for the provider!
Please call the card provider’s customer service team immediately for Mobile Money located on the reverse ATM. They will use your mobile number to help with your card.
