Q. When does Raging Waves open in 2013?
A. Please visit our Park Information page for a complete calendar.
Q. What are the times and dates for the "Sea Lion Splash?"
A. The Sea Lion Splash shows will take place from June 1 - August 11, with three shows daily at 12pm, 2pm and 4pm.
Q. Does Raging Waves charge for parking?
A. General parking at Raging Waves is FREE! Preferred parking (which is closer to the entrance gate) is available for $5.00/car.
Q. Do you have lifeguards on duty?
A. Yes. Raging Waves has lifeguards in all of its attractions. All Raging Waves lifeguards are certified by Ellis and Associates, the leaders in water park safety.
Q. Does everyone need an admission ticket to enter?
A. Everyone entering Raging Waves must have an admission ticket. We do not offer spectator admission. See 2013 rates
Q. Can I bring food and beverages into Raging Waves?
A. No outside food or beverages are permitted except factory-sealed water bottles (water only– nothing else – ie. Propel, etc…). This includes all guests with dietary needs. Unauthorized items will need to be thrown away or returned to your vehicle. Raging Waves will not hold unauthorized items for guests. We suggest guests who are bringing food and beverage to keep all items in a cooler in their cars and use provided picnic areas outside the park to enjoy lunch or snacks. No alcoholic beverages may be brought onto Raging Waves property. For the safety of all guests, no knives, glass items (including but not limited to jars, bottles, and mirrors), or other sharp or potentially dangerous items may be brought into Raging Waves and all bags are inspected upon entrance. Grilling is not permitted on Raging Waves property.
Q. Can we bring a cooler?
A. You may only bring SOFT coolers into the park that are no larger than 8” X 10” x 8”. (Lunch box size) Lunch box sized coolers can only contain factory sealed bottled water and ice.
Q. Is the food at Raging Waves expensive?
A. No. Food and beverage prices at Raging Waves are competitive with many popular fast food restaurants. Pizza, hot dogs, and burgers are available—as are healthier choices including fruit and fresh salads. 2013 Menu
Q. What is the best place and time to eat?
A. Raging Waves offers 2 restaurants and multiple snack carts throughout the park. To beat the crowds we recommend eating around 11:00am or after 1:30pm for lunch and heading to the Hungry Croc for shorter lines and quicker service.
Q. What should I wear? Dress code and footwear.
A. Proper swimming attire is required. Any guests wearing clothes that are offensive, such as clothing with profanity will be asked to change. Swim diapers are required for tots. Thong style bikinis are not allowed. T-shirts are allowed on all attractions except speed slides. Cover ups for speed slides are permitted but must be skin tight rash guards. Water shoes are permitted in the Wave Pool, Lazy River, Crocodile Mile, Boomerang, Koala Cove and Kangaroo Falls. Water shoes are not permitted on any other attractions. All policies are at the discretion of Raging Waves management.
Q. What items are NOT allowed into Raging Waves?
A. No outside food or beverages are permitted except factory-sealed water bottles (water only– nothing else – ie. Propel, etc…). No alcoholic beverages may be brought onto Raging Waves property. Grilling is not allowed on Raging Waves property. For the safety of all guests, no knives, glass items (including but not limited to jars, bottles, and mirrors), or other sharp or potentially dangerous items may be brought into Raging Waves and all bags are inspected upon entrance. Unauthorized items will need to be thrown away or returned to your vehicle. Raging Waves will not hold unauthorized items for guests. Other items not allowed into Raging Waves are chairs, umbrellas, tents, flotation devices, noodles. All photography is limited to friends and family. Any actions deemed inappropriate are cause for immediate ejection without refund. All policies/items are at the discretion of Raging Waves management.
Q. Are there height restrictions for some of the slides?
A. For guests 48" tall or taller, there are no restrictions (except in areas designed for young children). For those less than 48" tall there are slide restrictions and the admission price is reduced. Height measurement stations are available at Admissions, Guest Services, In the main Plaza, and at the base of attractions. Please be sure to measure accurately and remember safety first. All policies are at the discretion of Raging Waves management. Learn more about height restrictions.
Q. What is Raging Waves smoking policy?
A. Raging Waves is a smoke free facility. A reserved smoking area is available outside the park in the main parking lot, by the flag pole.
Q. At what age can children be at Raging Waves on their own?
A. Children 13 years old or older may visit Raging Waves without adult supervision. Children 12 years of age and younger must be accompanied by a responsible adult, 18 years of age or older. Children 12 and under may never be dropped off and left unsupervised.
Q. Do I have to rent a tube for rides?
A. Tubes are provided for free on all rides that require a tube. Private tubes are available for a daily rental fee of $5.00 and may reduce waiting times at rides, but are not required. Only rental tubes are allowed in the wave pool. Rentals tubes are allowed in the Lazy River, Wave Pool, Three Sisters and Cyclone. Guests must purchase a wristband at a Rentals counter to use rental tubes.
Q. Are lockers available?
A. Daily rental lockers are available for $7.00 (Plus $5.00 refundable key deposit). Family Lockers are also available for $15.00. We highly recommend use of a locker.
Q. I want to make this a special day for my family or group. Do you rent private cabanas?
A. Yes we do. Cabanas overlook the Great Barrier Reef Wave Pool or Kookarburra Kreek Lazy River. Cabanas are furnished with 5 chairs, a table and 3 lounge chairs. Cabana rentals also include wait staff service and a special snack. We also throw in one free preferred parking space. Cabanas can accommodate up to 8 guests per cabana. Each guest will receive a wristband and only guests with wristbands will be allowed into the cabana areas.
Make your reservations early! Reserve your cabana online
Cabanas reserved day of are on a first-come basis in person only.
No phone reservations will be accepted.
(up to 8 people per cabana)
Monday – Friday: $100.00
Saturday and Sunday: $150.00
(up to 14 people per cabana)
Monday – Friday: $200.00
Saturday and Sunday: $225.00
Q. May I bring my own life jacket and/or tube into the water park?
A. Outside lifejackets are permitted if they bear the "Coast Guard Approved" tag. We have complimentary life jackets available on racks throughout the park on a first-come, first-served basis. Because of the active nature of our attractions, personal flotation devices, including children's water wings, noodles, tubes are not allowed in the park. All policies are at the discretion of Raging Waves management.
Q. Do you have a spectator admission ticket?
A. All guests entering the water park must have a regular ticket. There is no way to separate or regulate those who are not using the attractions. Some chaparone allowances are made for groups. Children 2 years old and younger are admitted for free and we offer reduced rates for seniors (ages 62 years old and older).
Q. Do you rent towels?
A. No, but we do sell them in the gift shop.
Q. Does Raging Waves offer rainchecks in case of inclement weather?
A. Raging Waves is open every day of the season, rain or shine but can close for the day based on current poor conditions and a poor forecast. If we experience inclement weather that includes lightning (or some other extreme weather condition), the park will suspend operations until it passes. If the park closes for the day, all customers remaining in the park (except season pass holders) will receive a complimentary return ticket for a visit during the 2013 season. Guests MUST have ticket stub to exchange for complimentary return ticket. Exchange may be done only on the day in which the park closes. Refunds and rain checks are not offered.
Q. What special events are planned for this year?
A. Please visit our events calendar for upcoming events.
Q. Do you offer special rates for lodging in the area?
. Overnight packages are available at discounted rates. The Timber Creek Inn and Suites has great Splash and stay packages available. Visit our Hotel Packages page for more information.
Q. How can I hear about special events and discounts?
Q. What is the re-entry policy?
A. You may leave and re-enter the park as needed. Everyone must get their hand stamped before leaving if they would like to re-enter. In addition to showing the hand stamp, guests must also show their ticket stub from that day or a season pass. Transferring hand stamps is prohibited. Guests will not be allowed to re-enter once the park has been closed.
Q. What is the refund policy?
A. All tickets purchased online or at the park are non-refundable. Tickets are valid for the 2013 season and expire September 2, 2013. (No extensions are allowed)
Q. What do I do if my party gets separated?
A. We know that when visiting the waterpark you might be concerned about getting separated during the excitement of your visit. It is important that each family or group establish a meeting point for family and friends. We recommend an area outside of the main plaza at specific times throughout the day to check up on all group members. Raging Waves does not page for lost guests but any of our uniformed team members and Guest Services is always happy to assist you.
Q. Do you have an ATM machine?
A. Yes we do. Two Fifth Third Bank ATM's are available just outside the gift shop.
Q. What forms of payment does Raging Waves accept?
A. Raging waves accepts cash and all major credit and debit cards.
Q. I am traveling with my pet. Can I bring them into the park with me?
A. Although we can’t invite your furry friend to join us at Raging Waves, we can direct you to a nearby kennel. Country Comfort Kennels, Inc., in Yorkville is a licensed kennel and the closest one to the water park. Contact them at 630-553-9432 for hours, pricing, and other information. Directions from Raging Waves to Country Comfort Kennels, Inc.
Virginia Graeme Baker Pool and Spa Safety Act
On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law.
Warning: Raised Grate - All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.
2013 Group Questions:
Q. Do I need reservation to get the discount group rate?
A. To receive the discount group rates, you must have advance reservations. Visit our Groups page for group rates.